Your personal data belongs to you. This Policy explains exactly what phmery collects, why we collect it, how we protect it, and what your rights are under Philippine law.
Six core commitments that define how phmery handles your personal data. The full legal text follows — please read it in its entirety.
phmery processes your personal data in full compliance with the Philippine Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations, under the oversight of the National Privacy Commission.
All data transmitted between your device and phmery's servers is protected by TLS 1.3 encryption. Stored personal data is secured using industry-standard encryption and access-control measures.
phmery does not sell, rent, or trade your personal information to third-party marketing companies. Data shared with third parties is limited to what is strictly necessary for platform operations and legal compliance.
Under RA 10173, you have the right to be informed, access your data, correct inaccuracies, object to processing, erase your data, and data portability. phmery honours all of these rights promptly.
phmery operates on a data minimisation principle — we collect only the personal information that is genuinely necessary for account operation, regulatory compliance, and service delivery.
phmery does not hold your personal data indefinitely. Retention periods are aligned with PAGCOR licensing requirements, Philippine AML obligations, and applicable consumer protection law — after which data is securely deleted.
phmery ("phmery," "we," "us," or "our") is committed to protecting the personal data and privacy of every individual who accesses, registers on, or uses the phmery online gaming platform at phmery.club (the "Platform"). This Privacy Policy explains in clear terms how phmery collects, uses, stores, shares, and safeguards your personal information.
phmery is a Philippines-facing online gaming platform serving Filipino players across the archipelago — from Metro Manila and Cebu to Davao and beyond. We recognise that our players trust us with sensitive information, and we take that responsibility seriously. This Policy reflects our obligations as a Personal Information Controller under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, "DPA") and PAGCOR licensing conditions.
By creating a phmery account or using the Platform in any capacity, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. This Policy should be read together with the phmery Terms & Conditions, which govern your use of the Platform overall.
For the purposes of the Philippine Data Privacy Act of 2012, phmery is the Personal Information Controller (PIC) responsible for your personal data collected through the Platform.
phmery determines the purposes and means of processing your personal data and has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the DPA and this Policy. Contact details for the phmery DPO are set out in Section 16 of this Policy.
phmery collects the following categories of personal data, to the extent necessary for the purposes described in Section 5:
3.1 Identity & Contact Data
3.2 Identity Verification (KYC) Documents
3.3 Financial Data
3.4 Technical & Device Data
3.5 Communications Data
phmery collects personal data through the following means:
phmery processes your personal data for the following specific, legitimate purposes:
| Purpose | Data Categories Used |
|---|---|
| Account registration & management | Identity, contact, device data |
| Age verification (21+ requirement) | Date of birth, KYC documents |
| KYC identity verification | Identity, KYC documents, biometric |
| Payment processing (deposits & withdrawals) | Identity, financial data |
| PAGCOR regulatory compliance & reporting | Identity, financial, activity data |
| Anti-money laundering (AMLA compliance) | Identity, financial, transaction history |
| Fraud detection & security | Technical, device, financial data |
| Responsible gaming tools | Identity, activity, communications data |
| Customer support | Identity, communications, account data |
| Platform improvement & analytics | Technical, device, activity data (aggregated) |
| Promotional communications (with consent) | Contact data, activity preferences |
Under Section 12 and Section 13 of the Philippine Data Privacy Act, phmery relies on the following legal bases for processing your personal data:
phmery does not sell, rent, or trade your personal data. We share your data only to the extent necessary and only with the following categories of recipients:
7.1 Regulatory Authorities
phmery is legally required to share player data with PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other competent Philippine regulatory authorities upon lawful request or as a condition of our operating licence.
7.2 Payment Service Providers
Transaction data is shared with GCash, Maya, BPI, BDO, UnionBank, and other payment processors solely to execute your deposit and withdrawal instructions. Each provider processes data under its own privacy policy and applicable Philippine financial regulations.
7.3 KYC and Identity Verification Providers
Identity documents and biometric data are shared with phmery's contracted KYC verification partner(s) acting as Personal Information Processors under written data processing agreements consistent with DPA requirements.
7.4 Technology and Cloud Service Providers
phmery uses third-party infrastructure providers (hosting, database, and analytics) who may process technical data as Personal Information Processors under contractual obligations that meet DPA standards. These providers are prohibited from using your data for their own purposes.
7.5 Game Content Providers
Aggregated, anonymised, or pseudonymised session data may be shared with phmery's game content partners (Pragmatic Play, WM Live, etc.) for platform performance purposes only. These providers do not receive personally identifiable information unless strictly required for dispute resolution.
phmery uses cookies and similar tracking technologies to ensure the Platform functions correctly and to improve your experience. The following categories of cookies are used:
You may manage non-essential cookies through your browser settings. Please note that disabling functional cookies may impair certain Platform features. phmery does not use third-party advertising or social media tracking cookies.
phmery retains personal data only for as long as necessary to fulfil the purpose for which it was collected, subject to any longer retention period required by law. The following retention schedule applies:
| Data Category | Retention Period | Legal Basis for Retention |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | PAGCOR licensing, AMLA |
| KYC identity documents | 5 years post-account closure | AMLA, PAGCOR regulations |
| Financial transaction records | 10 years | AMLA RA 9160 as amended |
| Game activity logs | 5 years | PAGCOR licensing conditions |
| Support communications | 3 years from last interaction | Legitimate interests (dispute resolution) |
| Marketing consent records | Until withdrawn + 3 years | Consent, legal obligation |
| Cookies (session) | Until session ends | Strictly necessary |
| Cookies (persistent) | Up to 12 months | Functional, analytical |
Upon expiry of applicable retention periods, personal data is securely deleted or anonymised. Anonymised data may be retained indefinitely for statistical analysis and platform improvement purposes.
phmery implements appropriate technical and organisational security measures designed to protect your personal data from unauthorised access, accidental loss, destruction, or alteration. These include:
As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by phmery:
You have the right to know how your personal data is being or will be processed, including the purposes, recipients, and your other rights — which this Policy fulfils.
You may request a copy of the personal data phmery holds about you, as well as information on how it is being processed. Requests are processed within 15 business days.
If any personal data phmery holds about you is inaccurate, incomplete, or outdated, you have the right to request correction. Some corrections may require re-submission of KYC documents.
You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, or where you have withdrawn consent. This right is subject to legal retention obligations (e.g., AMLA, PAGCOR).
You may object to the processing of your personal data for direct marketing, automated decision-making, or processing based on legitimate interests where your fundamental rights outweigh those interests.
Where technically feasible, you may request your personal data in a structured, machine-readable format for transfer to another Personal Information Controller.
If you believe phmery has violated your data privacy rights, you may file a complaint directly with phmery's DPO or with the Philippine National Privacy Commission at privacy.gov.ph.
To exercise any of the above rights, submit a written request to phmery's Data Protection Officer using the contact details in Section 16. phmery will acknowledge your request within 5 business days and respond substantively within 15 business days, or within any shorter period required by law.
The phmery Platform is strictly intended for individuals aged 21 years and above, in compliance with PAGCOR regulations governing online gaming in the Philippines. phmery does not knowingly collect personal data from any person under the age of 21.
Age verification is a mandatory step during the phmery account registration and KYC process. Where phmery discovers that an account has been created by a person under 21, the account will be immediately suspended and all personal data associated with the underage individual will be deleted within a reasonable period, subject only to any mandatory legal reporting obligations.
Some of phmery's service providers, game content partners, and cloud infrastructure operators may be located outside the Philippines. Where personal data is transferred to a country other than the Philippines, phmery ensures that appropriate safeguards are in place as required by Section 21 of the DPA, including:
phmery will not transfer your personal data to any international recipient that does not provide a level of data protection at least equivalent to that afforded under Philippine law.
phmery may send you promotional communications — including bonus offers, game launch notifications, and platform updates — by SMS, email, or in-app notification. All marketing communications require your prior consent, which you may provide or withdraw at any time.
To opt out of marketing communications:
Opting out of marketing communications does not affect the delivery of transactional messages — such as deposit confirmations, withdrawal notifications, and security alerts — which phmery must send as part of your Account service.
phmery reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, PAGCOR regulatory requirements, NPC guidance, or phmery's data processing practices. The "Last Updated" date at the top of this Policy reflects the date of the most recent revision.
Where amendments materially affect how phmery processes your personal data, we will notify registered players via the Platform's notification system and/or by email to the registered address on file, providing at least 14 calendar days' notice before the amended Policy takes effect.
Your continued use of the phmery Platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree with the amended Policy, you must cease using the Platform and may request Account closure.
For any questions, concerns, or requests relating to this Privacy Policy or your personal data rights under the DPA, you may contact phmery's Data Protection Officer:
Data Protection Officer — phmery
Email: [email protected]
Live Chat: Available on the Platform, 24/7 — Average response 3–5 minutes
Subject Line: Data Privacy Request — phmery
For complaints that remain unresolved after engaging phmery's DPO, you have the right to file a complaint with the Philippine National Privacy Commission (NPC). The NPC's contact information is publicly available at the NPC official website.
This Privacy Policy was last reviewed and updated on 1 January 2026. In the event of a conflict between a translated version of this Policy and the English version, the English version shall prevail.
phmery is built on trust. Your personal data is protected under the Philippine Data Privacy Act, and your account is secured with bank-grade encryption. Join 50,000+ Filipino players who've chosen a platform that takes privacy seriously.